> For the complete documentation index, see [llms.txt](https://yuno-learning.gitbook.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://yuno-learning.gitbook.io/docs/learners/refund-and-cancellation.md).

# Refund & Cancellation

#### 1. No-Questions-Asked Refund (Before Class Commences)

If you choose to cancel your enrollment before the commencement of the first live class of the course you paid for, you are eligible for a 100% refund, no questions asked.

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#### 2. Conditional Refund (After Class Commencement)

You may request a refund after the course has started, but only under the following conditions:

* Refunds will be considered only if the customer has attended **no more than one class** (excluding any demo or trial session conducted before the official start of the course).
* The customer must provide a clear and valid reason for requesting the refund at this stage. (see Section 3 for valid reasons)

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#### 3. Valid Grounds for Refund (Post-Commencement)

To request a refund after the course has started but before the refund window closes i.e. before your second class starts, the following valid reasons must be cited and verified:

**Acceptable Reasons:**

1. Language Mismatch: The instructor does not use the language of instruction as advertised or confirmed during enrollment.<br>

2. Misaligned Curriculum: Core learning objectives are not being covered as outlined in the course description or syllabus.<br>

3. Fewer and inadequate exercises, assignments, or interactive components that were promised during the enrollment.<br>

4. Classes are rescheduled frequently or cancelled without notice.

5. Instructor Performance:
   1. The instructor is not responsive or fails to engage with student queries.
   2. The teaching quality is significantly below acceptable standards.<br>

Note: Subjective dissatisfaction (e.g. "I didn’t like the content") without a breach of the above will not be considered grounds for refund.

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#### 4. Refund Request Process

To initiate a refund request:

* Submit an email to <support@yunolearning.com> within the eligible window.
* Mention:
  * Course name and start date
  * Number of sessions attended
  * Reason for refund with clear explanation<br>

**Resolution Time:**

Refunds, if approved, will be processed within 7-10 business days of verification.