Refund & Cancellation

The following policy outlines the conditions and process for requesting a refund or cancelling a course.

1. No-Questions-Asked Refund (Before Class Commences)

If you choose to cancel your enrollment before the commencement of the first live class of the course you paid for, you are eligible for a 100% refund, no questions asked.

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2. Conditional Refund (After Class Commencement)

You may request a refund after the course has started, but only under the following conditions:

• Refunds will be considered only if the customer has attended no more than one class (excluding any demo or trial session conducted before the official start of the course).

• The customer must provide a clear and valid reason for requesting the refund at this stage. (see Section 3 for valid reasons)

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3. Valid Grounds for Refund (Post-Commencement)

To request a refund after the course has started but before the refund window closes i.e. before your second class starts, the following valid reasons must be cited and verified:

Acceptable Reasons:

1. Language Mismatch: The instructor does not use the language of instruction as advertised or confirmed during enrollment.

2. Misaligned Curriculum: Core learning objectives are not being covered as outlined in the course description or syllabus.

3. Fewer and inadequate exercises, assignments, or interactive components that were promised during the enrollment.

4. Classes are rescheduled frequently or cancelled without notice.

5. Instructor Performance:

   1. The instructor is not responsive or fails to engage with student queries.

   2. The teaching quality is significantly below acceptable standards.

Note: Subjective dissatisfaction (e.g. "I didn’t like the content") without a breach of the above will not be considered grounds for refund.

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4. Refund Request Process

To initiate a refund request:

• Submit an email to [e-mail] within the eligible window.

• Mention:

  • Course name and start date

  • Number of sessions attended

  • Reason for refund with clear explanation

Resolution Time:

Refunds, if approved, will be processed within 7-10 business days of verification.